MISSION & AMBITION
Mission and Motivation
eGroup is Europe’s leading provider of smart office services for freelancers and small businesses.
In view of its aim to grow, eGroup is conscious of the impact that its business conduct may have on the planet and the people living on it.
eGroup believes that conducting business in an environmentally and socially responsible manner is essential to a truly successful venture.
That is why eGroup commits itself to building a sustainable business in the long-term by achieving its sustainability objectives in the Environment, Social and Governance (ESG) domains.
Objectives and Communication
Through this Policy, eGroup intends to introduce to its Customers, Investors and Employees its commitment to achieving full ESG sustainability.
In particular, eGroup considers that the implementation of an ESG policy ensures:
a Better Protection of the Environment → Our emissions are predominantly caused by the energy consumption of office locations, online marketing services and business travel. eGroup is strongly committed at progressively reducing the degree of Carbon Intensity of its activities until reaching Carbon Neutrality.
b Better Protection of the Customers → Processing large volumes of sensitive customer information means exposure to cybersecurity risks. Ensuring Customers' Data Security is vital.
c Better Working Environment Standards for Employees → Customer satisfaction is directly related to Employees' well-being at work, which includes a positive working environment and the offer of attractive career opportunities.
d Higher Value for the Company → ESG's standards are known as the three central factors that investors use to make a decision on whether to acquire or invest in a business. Attaining ESG goals is critical to ensure that the value of the company is not affected by non-sustainable practices.
Beliefs and Definitions
eGroup focuses on the following ESG Key Themes:
FOCUS & APPROACH
Materiality is assessed in each ESG domain by focusing on a defined set of Material Themes, which are related to the ESG Key Themes.
Guiding principles and Criteria
eGroup measures its ESG achievements in the Environment, Social and Governance domains by classifying its commitment according to a series of Assessment Categories, such as being Innovative, achieving Excellent results, implementing Best Practices and being Committed.
The following sections show progress made by eGroup on the relevant ESG Key Themes and the related Material Themes as well as the Methods used by eGroup to monitor its ESG performance.
Energy & Carbon
eGroup acknowledges that its business activities might have adverse environmental impacts, and may contribute to a greater or lesser extent to issues such as climate change, resource depletion, waste and pollution.
eGroup's aim is to neutralize these impacts as much as possible.
That is why eGroup aims at becoming a Carbon Neutral Company.
With regard to the Energy & Carbon Key Environment Theme, eGroup has focused on the following Material Themes:
Carbon Intensity Reduction
Metrics and Targets
eGroup undergoes an annual Carbon Footprint Assessment.
The assessments focus on 3, main scopes:
a) Direct Green House Gas (GHG) emissions occurring from sources that are owned or controlled by the company
b) GHG emissions from purchased electricity, heat or steam consumed
c) Indirect GHG emissions from value chain.
Monitoring and Reporting
In order to achieve its Carbon Intensity Reduction Targets, eGroup decided to implement a Science-based Targets initiative (SBTi), the most ambitious strategy for companies wishing to reduce their Carbon Footprint in the long-term.
Science-based targets are in line with scenarios deemed necessary by climate scientists to meet the goals of the Paris Agreement about limiting global warming to a maximum of 1.5 ºC.
Under this program, the companies’ emissions are regularly monitored, reported on and disclosed annually, to track progress on reaching the submitted targets.
eGroup is Committed to ensure the achievement of its Carbon Intensity Reduction targets, which are as follows:
eGroup has shown Excellent Results in Reducing its Energy Consumption to an absolute minimum and Implementing an Energy & Carbon Strategy aligned to reach Carbon Neutral Operations by ensuring that:
Also, eGroup has shown Best Practices in:
eGroup values its Employees’ health and safety.
eGroup strives to ensure proper and safe working conditions within its operations and throughout its supply chain in order to provide high-quality and safe services.
We believe that a prerequisite to ensuring Customers' satisfaction is that Employees feel at ease in a safe, inclusive, and livable working environment, where they can achieve their personal aspirations.
Indeed, eGroup believes that offering attractive Development Opportunities and a positive Working Environment can enhance Productivity as well as Retention Rates.
Talent Management & Retention
With regard to the Talent Management & Retention Key Social Theme, eGroup has focused on the following Material Themes:
Fair Labour Conditions
Monitoring and reporting
eGroup regularly monitors its Social performance by:
For the benefit of its Employees, eGroup is Committed at:
eGroup has a focus on best-practices for Corporate Governance and Business Integrity, as well as for Fair Management.
The Company and its Employees adhere to the Company's Code of Conduct and must at all times exhibit honesty, integrity, fairness and respect in any business dealing.
Data Security & Privacy – Service Quality - Sustainability
With regard to Data Security & Privacy, Service Quality and Integration of Sustainability Principles Key Governance Themes, eGroup has focused on the following Material Themes:
Continued ESG Policy Implementation Monitoring
With regard to Business Integrity, eGroup formalized in its Code of Conduct its Principles and Best Practices to fight:
eGroup grants Whistleblowing Protection in order to make sure that any unfair or illegal practice that may occur in our daily business are known and properly dealt with by the Management.
Data Security and Privacy Protection
Also, ensuring Data Security and Privacy Protection is key to our Governance Sustainable Practices.
With regard to Data Security and Service Quality, eGroup is Committed at:
Monitoring and Reporting
With regard to the Continued ESG Policy Implementation Monitoring, eGroup ensures an Annual Monitoring and Updating of its ESG Policy and is committed to implementing an ESG Action Plan with Key Performance Indicators and Targets.
eGroup regularly monitors its Governance performance by:
eGroup has shown Innovative Practices at:
eGroup ensures proper Reporting and Review of Financial and Tax Information by Annual Audits.
Roles and responsibilities
eGroup's has entrusted some of its officers and managers with ESG adherence oversight, which includes carrying out checks on the advancement of the ESG Action Plan and handling escalations of ESG breaches.
Controls and escalations
Managers and Officers responsible for the implementation of the ESG Action Plan are as follows:
· COOVP Finance
· VP Marketingthe Head of IT
· the HR Team Leader.
For any queries about this Policy, please contact:
eGroup Holding GmbH
Roland Becker (COO)
Haupstr. 8, 10827 Berlin
E-Mail : roland.becker (at) egroup.io
* * *
 eGroup conducted an employee engagement survey in Q4 2020. Results show that 78% of participants were very satisfied or satisfied and only 1% were unsatisfied.
 (Available at this link: https://www.egroup.io/code-of-conduct)
 A Clients' satisfaction survey was conducted in 2021.